Hello Michale, thank you for your question. We did not do CEUs for this webinar, however, we will follow up with additional information regarding certificates of attendance post-webinar.

high outrage, reasonably low hazard

high hazard

Hi Jennifer, yes we will send a webinar recording to all registrants

Hello Denice, thank you for your question. We did not do CEUs for this webinar, however, we will follow up with additional information regarding certificates of attendance post-webinar.

Low hazard, high outrage

medium hazard, high outrage

Med hazard, high outrage

medium hazard and outrage

It will fluctuate based on timeline of pandemic. It may start low but at some point high.

Middle for both

low-medium hazard, high outrage

Medium Hazard, Medium Outrage

I think it's all over the board. I have friends and relatives who don't care and think it's a stupid hoax. I also know people who are so stressed they won't leave their homes.

High Outrage / High Hazard

high outrage, low to medium hazard due to how it effects each person individually

throw a dart at the board!

dead center

me, personally, think medium hazard/high outrage.

Hello Jennifer. Yes, we will provide the recording and slides from today to all those registered.

Outrage increases based on multiple factors: education, changes in information by 'trusted' persons; experience, etc.

we believe that having a plan in place, AHEAD of time, of how and what to communicate to our community is of premiere importance.

Hi Deanna-a recording of this webinar will be sent to all registered participants

absolutely Michale

terminology that is easy to understand and that the public has advance knowledge of and understands brings better compliance when requesting actions.

Just a note that Vivi's slides are lagging

we work hard to educate our children especially, making it NOT frightening, encouraging them by providing them with info ahead of an event...

we have found simple colorful graphics are most effective

Michelle - yes, slides will be shared post-webinar.

Michelle - yes, slides will be shared post-webinar.

Hi Cheryl,Yes there is some lag unfortunately. Thank you for your patience

Hi Chris, we did not do CEUs for this webinar, however, we will follow-up with additional information regarding certificates of participation post-webinar.

What are the best ways to handle major changes in recommendations, given that people tend to believe what they heard first? Both WHO and CDC initially discouraged masks, both to preserve medical masks for healthcare providers and because they didn't yet know the risk of transmission by asymptomatic people. I still see countless comments on social media of people saying "WHO and CDC say masks don't work." How can this be fixed?

You can find our radiation comm tools here: https://www.radresponder.net/#resources/library?rltf=104

Hi Miriam - yes, slides will be provided. Thanks for reaching out.

Vivi may be able to address the question about changing messages if there's time at the end. CERC principles call for letting people know that messaging may change up front.

very Helpful Jessica Wieder! thank you

thank you

Hi Judy,We will provide slides after the webinar.

Hi All, the slides and recording from today's webinar will be made available post-webinar. Thank you!

Additionally, we did not do CEUs for this webinar, however, we will follow-up with additional information regarding certificates of participation.

we believe that teaching public health folks HOW to communicate important information in a UNDERSTANDABLE way to the public is so important. we have seen so many public health folks lacking this skill. they are incredibly skilled with understanding the info but poorly skilled in making the information understandable to the general public. The public become untrusting when information is presented in multiple ways and that leads to non compliance with action requests.

thank you Shanlynn, I need something for CEU's

communicate with empathy

Training for spokesperson

P3

Training public health spokespeople

Lots of turnover in public health public information, probably more in the near future.

Yes definitely

emergency.cdc.gov/cerc

Turnover is a big issue

Review all joint information system plans and procedures, make sure staffing sustainment is a major part of planning.

We will send all slides out after the webinar. We can send the poll summary as well

develop a STANDARDIZED language set of messages and train PIO to utilize that language to commit to consistency in information dessemination.

have a standard data collection/reporting tool so we can compare apples to apples

Hi Don,NUSTL has developed a chart for deciding which tool is best for you based on capability. We can share that after the webinar. Thanks so much for your question

At least two of us got booted our for a minute and missed some of the presentation.

Train politicians and public health officials in how to work together to provide a unified message from various voices. Each group will need to trust the other.

I'm so sorry about that Jeen, we will send a recording of the webinar once it is completed.

Excellent. Thank you.

educating the public AHEAD of an event so they understand the standardized language used to communicate the important info. if they know the language ahead of time, the 'fear of the unknown' is diminished.

I agree with Michale, most information the public gets is from Hollywood.

amen

PREACH Sam Bernard!

Coordinate training curriculums at various FEMA facilities (CDP & EMI) so that PIOs are utilized, respected and have a seat at the decision making table.

There’s almost too much data with covid… being analyzed by people at home who have never studied epidemiology.

It is important to ensure that people are trained in actual data analysis. I’ve seen several instances over the last few months where data analysis was amateurish, at best. THAT is a problem.

Elaine, I'd love to see your newsletter

TRANSPARENCY is imperative. If the public believe information us being withheld, distrust explodes.

THe National Response Framework has useful data, but in the wake of the COVID-19 response, we may want to revisit it and ask the White House to weigh in with us. Recall that the White House took the lead for the Fukushima response despite them not writing themselves into the NRP/NRF when it was being developed.

I agree with Sam B. The training curriculums must be coordinated. The different recommendations are confusing even to me. And I have lived in this world for several years now.

Hi Elaine,If you don't mind sharing, could you email it to us at your convenience? We would love to see that.

Utilize specially trained mental health professionals in planning, deployment/response, and recovery stages.

standardized data collection platforms and consistency in reporting is imperative. across the board. perhaps a national mandate is needed.

Work on language to explain why decisions/guidance might need to be different for different locations (like states for COVID) because of population, level of contamination, etc.

Sorry I hit send and I wanted to add we addressed the fear and coping with the fear. Vivi I see your message- I will send it to you.

educate people on trauma...if we are mobilized, it means lots of people have had a bad day...

Identify key possible issues / scenarios of concern and build appropriate messages and graphics to communicate life saving info quickly

Get the White House involved. If the Administration gets involved and gives us bigger tools, we can make huge strides in improving our preparedness.

Thank you

make sure people know that decisions/recommendations may change as we learn more

Thank you Vivi and Jessica

Great presentations Vivi and Jess

Need to help states highlight their radiation experts and the federal radiation experts with the changing decision-makers/elected officials and continue this work for each election. This will help elected officials understand where their technical resources can come from and the technical individuals understand the elected officials preferred communication platform/approach.

Hi Anthony,I see you have your hand raised. Could you please type your question or comment into the chat?

big difference between biological & radiological fear. the radiation world needs someone such as Fauci that the folks will trust. in the rad world, those types are few and far between!

Hi Rashid,I see you have your hand raised. Could you please type your question or comment in the chat box?Thanks!

Control is an issue, BUT people's BELIEFS drive outcomes to the same event.

Nice RadResponder tool Jessica! for those that want more info, go to https://www.radresponder.net/

no problem !

Report linked here: https://www.cdc.gov/mmwr/volumes/69/wr/mm6928e3.htm

making requested actions ' the norm' greatly increases compliance. ADVANCE training for the public is the first step in making the requested action ' the norm'.

Thank you for starting this discussion - there are many important concepts we can take away from the COVID-19 experience and apply to radiation emergency response. Looking forward to continued discussion!

Leadership plays a major part of response outcomes -from all levels. Many voices singing the same song.

Responding to multiple disasters is currently on everyone's mind. We've already forward planned this but we have not completed the analysis. The upcoming emergencies we are dealing w/ along w/ Covid-19 are heat emergencies, coastal storm and (related) co-mingling flu w/ resurgence of Covid-19 due to the cooler weather driving people indoors. If we get any, it will inform whether our ICS and staffing can be modified to handle 1, 2 or 3 at the same time. Right now about 1000 of a 6000+ person agency (NYC DOH) are involved in the emergency.

Agreed Angela Leek and Sam Benard!

Awesome webinar! Thank You!

Creating a "Knowledge Log" that demonstrates transparency of information and new information with rationale for changes/updates.

Thank you for the presentations

thank you all!

excellent presentation, thank you!

THANK YOU

This was an awesome informative presentation.

Thank you for providing this important webinar!

thank you!

Thank you have a great day!

Thank You for the presentation

fantastic webinar. tha is to all

thank you... awesome presentation.... well worth the time...